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What You Agree to When You Use 75db

Using 75db means you accept the terms set out here — from how your account data is stored to what we can and cannot do on your behalf.

Account Terms ApplyLocal Law Governs EligibilitybKash · Nagad · Rocket CoveredData Handled Responsibly
75db What You Agree to When You Use 75db
HOW WE HANDLE DATA

Data, Cookies, Security and Your Rights

We collect only what we need to run your account and process payments. Cookie data helps us keep your session alive across devices — so you can switch from your phone to a browser without logging in again. Account security uses standard encryption on all data in transit. You have the right to request what we hold, ask for corrections, or close your account at any time.

Data We Hold Account details, payment references (bKash, Nagad, Rocket numbers), session logs, and support history. We do not hold your wallet PINs or full bank credentials.
Cookies and Sessions Session cookies keep you logged in across devices. Analytical cookies help us understand how the lobby performs. You can manage cookie preferences from your browser settings.
Account Security All data in transit is encrypted. Account access requires your registered mobile number and a one-time PIN sent to that number each session.
Your Requests Request a copy of your data, correct an error, or close your account through the Help Centre or by contacting support directly — we process these as quickly as we can.
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about these terms, want to request a copy of your account data, or need to dispute a transaction processed through bKash, Nagad, or Rocket, our support team handles all of those. Responses on account and legal queries come through the channels below — pick whichever works on your device.

Live Chat Available directly from the 75db lobby on mobile or desktop. Start a chat for account queries, data requests, or transaction disputes.
Email Support Send detailed legal or policy questions to our support address. We respond to data and account requests within a reasonable window.
Account Help Centre Your account settings page includes a self-service section for data access requests and account closure — no wait required for those steps.

Common Questions About Our Legal Terms

Real questions about how these terms affect your account, your payments, and your rights — answered plainly.

They apply to anyone who opens an account or accesses 75db. If you are in Bangladesh, your use is also subject to applicable local law and the regions we currently serve.

Access depends on your local law and whether your region is eligible. We do not confirm legality for any jurisdiction — check your local rules before opening an account.

We collect the transaction reference and the mobile number used. This links the payment to your account wallet. We do not store your PIN or share your number with third parties.

Go to your account settings and use the data request option in the Help Centre, or contact support directly. We will send you what we hold against your account.

We retain transaction records for a period required for audit and legal compliance. Other personal data is deleted or anonymised once the retention period ends.

Contact support with your transaction reference and the amount. We match it against our payment records and resolve the discrepancy within our standard dispute window.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.