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How 75db Handles Your Personal Information

Your privacy matters to us, and this policy explains exactly what data we collect when you use your account, make deposits via bKash, Nagad, or Rocket, and access our platform. Access and eligibility depend on your local law and the regions we serve.

Account Data ProtectionPayment Privacy — bKash, Nagad, RocketCookie ControlsData Retention Policy
75db How 75db Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or request deletion of your personal data, our support team handles privacy queries directly. You can reach us through live chat in your account, by email, or through our mobile support channel. We aim to respond to data requests within a reasonable timeframe, and we will confirm receipt when your request comes in.

Team online

Live Chat

Open your account on mobile or desktop and tap the chat icon. Our support team can pull up your data profile and walk you through access or correction requests in real time.

Email Support

Send your data request to our support address from the email registered to your account. Include your account ID so we can locate your records without delay.

Account Settings

Some data — like your registered mobile number and email — can be updated directly in your account settings without contacting support. Log in, go to Profile, and edit from there.

DATA SECURITY

How We Protect and Manage Your Information

We use SSL encryption across all connections between your device and our servers, so data you send — including payment details — is protected in transit. Your account is secured by OTP verification on login and on withdrawal requests, which means a one-time code is sent to your registered mobile number before sensitive actions go through. We keep your data only for as long as it is needed for the purpose it was collected or as required in the regions where we operate. When data is no longer needed, it is deleted or anonymised rather than archived indefinitely.

SSL Encryption All traffic between your browser or mobile app and our servers runs over SSL. Payment references from bKash, Nagad, and Rocket are never transmitted in plain text.
OTP Verification Withdrawals and account changes require a one-time code sent to your registered number. This means no one can move funds from your account without access to your mobile.
Data Retention Limits We hold your account and transaction data for the period required by our operating obligations. Once that period ends, your data is deleted or anonymised — not kept on file indefinitely.
Third-Party Limits We only share data with payment processors handling your bKash, Nagad, or Rocket transactions. No marketing partners, no data brokers, no exceptions outside our written agreements.

Common Questions About Your Privacy

Here are the questions we hear most often about data, cookies, and account privacy at 75db. If your question is not covered here, reach us through live chat or email.

We collect your name, email address, and mobile number at registration. Once you transact, we also hold payment references from bKash, Nagad, or Rocket to match deposits and withdrawals to your account.

No. We never store your mobile wallet PIN or full credentials. We log only the transaction reference numbers needed to verify and reconcile your payments.

Contact our support team via live chat inside your account or email us from your registered address. Include your account ID and we will respond with your data within a reasonable timeframe.

Yes. You can request deletion by contacting support. We will process your request subject to any retention obligations we have in the regions where your account is held.

Cookies are small files stored by your browser that help us keep you logged in and understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

We share data only with the payment processors needed to clear your bKash, Nagad, and Rocket transactions. We do not sell or trade your personal data with any third party.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.